Tech-support and refund scams · stamped FAKE BANK CALL

The "Zelle Fraud Department" paymentFAKE BANK CALL

A real scam people fell for this year, next to the real thing. The numbers mark the three things to check: hover or tap one to see what it tells you.

Safe
BSend Money with Zelle® | Bank of America×
https://secure.bankofamerica.com/pay-transfer/zelle
Bank of America
Send $45.00 with Zelle®

Only send money to people you know and trust.

Maria Lopez
(313) 555-0142
Dinner Friday
Continue
ScamFAKE BANK CALL
BSend Money with Zelle® | Bank of America×
https://secure.bankofamerica.com/pay-transfer/zelle
Bank of America
Send $2,400.00 with Zelle®

Only send money to people you know and trust.

Zelle Fraud Department
(313) 555-0188
Reverse fraud charge
Continue

Always check the name.

The page is your real bank, so the only clue is who you're paying. Your bank never needs you to send money to "reverse" a charge: a recipient named "Fraud Department" is the caller himself.

Always checkThe real oneThe scam
1Where it livesCheck firstIs it the real company's or person's own address or number?

The money goes to Maria Lopez, a friend you had dinner with.

The money goes to "Zelle Fraud Department", which is a stranger's phone number with a made-up name.

2What it asks you to doDoes it want a password, a payment, a call, or a tap?

It asks you to send $45 for dinner.

It asks you to send $2,400 to "reverse a fraud charge".

3How hard it pushesIs there a deadline, a threat, or a surprise charge?

No one is telling you what to type.

The page doesn't push. The caller does: you only type a name like this because someone told you to.

RememberYour bank will never ask you to send money to protect it or reverse a charge. Hang up and call the number on the back of your card.

Would you have spotted it?

10 pairs like this one, three minutes, a score to share. Then find out who in the family is the easy mark.

Take the testNext scam: The toll bill text →