Tech-support and refund scams · stamped REMOTE ACCESS
The refund that needs control of your phoneREMOTE ACCESS
A real scam people fell for this year, next to the real thing. The numbers mark the three things to check: hover or tap one to see what it tells you.
Choose the purchase and tell us what went wrong. We reply by email, usually within 48 hours.
To cancel the subscription and send your refund, our technician will connect to your phone.
Install AirDroid from the App Store, tap Remote Support, then type the 9-digit code here.
Stay on the line with your agent.
Always check the remote control.
To "refund" a charge, it wants you to install a remote-control app and read out its code. With that code the caller sees and controls your phone, banking app included.
reportaproblem.apple.com is Apple's own refund page.
apple-billing-helpdesk.com has Apple in its name, but Apple doesn't own it.
It asks which purchase and why, and Apple answers by email.
It wants you to install AirDroid and read a 9-digit code to an "agent".
No phone call, no rush.
A $149.99 charge you don't recognise, and "stay on the line".
RememberNo refund ever needs someone to control your phone or computer. If anyone asks for a connection code, hang up.
Would you have spotted it?
10 pairs like this one, three minutes, a score to share. Then find out who in the family is the easy mark.